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Tech-savvy to easily get used to new computer systems and phone systemsĮmpowering yourself to learn how to do something. Knowledge of HVAC systems is nice but not required!Īnd everyone you work with should describe you as…Įxcellent in fast-paced, deadline-driven environments Your Background: What kind of person will thrive in this role?Ī track record of delivering excellent customer service even while under pressureĪ willingness to stick to a strict work and lunch time scheduleĪbility to handle a large number of phone calls professionally The Service Coordinator role reports to the Michelle Mejia/ Service Response Center Manager on a collaborative team working on a variety of projects and initiatives to support our growing business. Organizational follow through - Monitor backlog of maintenance and incomplete work in progress, maintain records and information of all requests and dispatches, and be a good team player! Technical Prowess– we are constantly navigating and toggling through various systems/screens, you will need to field incoming texts, calls, emails, IM’s, switching gears quickly with a pleasant manner under high pressure.Įffective Triage - Evaluate and prioritize work and service requests on a continual basis and communicate with techs to provide necessary information for each dispatch. Top 3 things to deliver in the first year to be a hero: In return for achieving aggressive goals, you’ll get rewarded with more to own, a ton of growth opportunities, and more freedom than you’ve probably ever had. This level of accountability involves strong, collaborative communication with your customers, technicians, and team mates to evaluate & juggle the workload in this fast-changing environment. You would be a key member of our Service business, responsible for the effective execution of all emergency service and ongoing maintenance activities in an assigned geographical area. We’re looking for a Service Coordinator to support our Commercial HVAC Technicians by coordinating their day-to-day operations. Service Coordination: This is where you come in. It’s possible to be both serious professionals and good-natured people you enjoy working with. We always strive to challenge and better ourselves.įun! () – Take the work seriously, but never taking ourselves too seriously. Innovation is how we stay an industry leader. Innovation () – We are committed to continuous, creative problem solving (). Together we create an environment that is welcoming, caring, and trusting. We actively seek to build relationships and know each other as individuals. Every day, everyone goes home to their families.Ĭommunity () – We are proud to be part of MacDonald-Miller. Safety is more than hardhats and boots, it’s an attitude and the environment we create. Safety () – Everyone deserves a safe workplace. We execute with distinction by doing the right thing and following through on our commitments.
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Every team member is valued and brings a diversity of strengths to help us meet our common vision.ĭedication () – We are dedicated to personal and professional excellence. Collaboration is our foundation and critical to the success of the company. People love to work at MacDonald-Miller, and it’s because we all share the same Core Culture Values: ()Ĭollaboration – Diverse players, one team, a common vision. Service - On demand and scheduled maintenance ensuring tenant comfortīuilding performance - Control systems and automation for energy improvement and minimal surprises Special projects - Updates/remodeling for existing commercial buildings for new efficiencies New construction – From an architectural 3D model to a completed 40 story urban building that is on time and on budget Our clients trust their toughest projects with our integrated teams, including:
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We enjoy a well-respected history of exceeding our customers’ expectations and executing with distinction (). With our 1000 employees across 8 offices – there is a breadth and variety of work to keep you engaged and inspired. As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. At MacDonald-Miller Facility Solutions (“MacMiller”) we make buildings work better ().